When Patsy Ramsey called the police to report her daughter’s death on December 26, 1996, the telephone operator Kim Archuletta described her as frantic and panicked.
And now, nearly 20 years after the six-year-old’s murder, new technology has unearthed the conversation that followed after Patsy thought she’d hung up the phone.
That conversation, which appears to happen with two or three other people, has now been shown in the new Channel Nine docu-series, The Case of JonBenét Ramsey.
WATCH IN THE PLAYER ABOVE: experts analyse the conversation that plays out after Patsy thinks she hangs up the phone.
“We’re not speaking to you,” a male voice – which is believed to be John Ramsey - can be heard can be heard explaining.
“What did you do? Help me Jesus,” a female voice, believed to be Patsy, responds.
“What did you find?” A child’s voice, thought to be Burke, asks.
The family have always insisted JonBenet's older brother Burke was in bed at the time of the grim discovery.
Reflecting on that fateful phone call, 911 operator Kim Archuletta noted the change in tone from when Patsy was on the phone, to when she thought she’d hung up.
"If you hear the frantic in her voice as she's speaking to me, where she couldn't even answer my questions, it immediately stopped," Kim explained.
“It sounded like she said, ‘Okay, we’ve called the police, now what?’ and that disturbed me.”
“So I remained on the phone trying to listen to what was being said. It sounded like there were two voices in the room, maybe three. Different ones. I had a bad feeling about this, to me it sounded rehearsed.”
Kim’s claims were never addressed in court.
“One of the reasons why I even stayed on until they disconnected [was] because there were things being said that people needed to know. It was never addressed. I think it really would have turned the case around,” Kim said.
Meanwhile, in an interview with Dr. Phil, Burke Ramsey has finally revealed who he thinks killed his sister.
“I kinda always thought it was a paedophile who saw her in one of the pageants and snuck in [to our house], who knows,” he told Dr. Phil.
Dr. Phil addresses speculation Burke may have had a part to play in the murder, but he vehemently denied any involvement.
“I don’t know what to say to that, because I know that’s not what happened. There’s been people who have said that it’s not even possible for a nine-year-old to do that,” Burke explained.
WATCH: the moment John Ramsey admits he feels responsible for JonBenet's death. Post continues after the video...
John Ramsey also admitted he felt responsible for this daughter's death and believes it was someone trying to personally attack him.
"You've been told by experts something that I know had to be hard to hear and hard to live with over the last 20 years. That this crime may very well have been about you," Dr. Phil asked John.
"I sadly and regretfully believe that, yes," John replied.
"So you believe whatever was done to JonBenet was done to punish you?" Dr. Phil added.
"Yes. I do," the 72-year-old responded.
Patsy and John were cleared of any involvement from their daughter's death in 2008 but the fascinating new recordings have once again reinvigorated interest around the murder mystery.