Ever feel like an Aldi shopping experience is slightly overwhelming? Like when the employee is scanning your items through the conveyer belt faster than the speed of light and you’re not fast enough to put it in bags?
Well, that’s not going to change.
The German discount chain has hit back at its supermarket competitors saying that they’ll never bring in self-service checkouts, despite their competitors Coles and Woolies using them in over 70% of their stores.
An Aldi spokesman said that their system is superior, as majority of customers want to be served by a person, and self-service checkouts are often too slow.
“Feedback has told us that our shoppers prefer face-to-face interactions at registers and checkout wait times are an important part of their in-store experience,” the spokesman said.
The company said a lot of their products are packaged with multiple barcodes, which helps checkout staff to scan items much faster than customers turning items around in search of a single barcode.
What do you think? Is it a bad move by Aldi?
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